Outage in ControlUp
DEX Database Issue - Intermittent connectivity
Resolved MajorIncident Report
Summary AI Generated
ControlUp experienced a major database connectivity issue that made some DEX environments inaccessible for 7.5 hours. The incident affected users' ability to access the DEX platform intermittently across multiple environments. The issue was identified, a fix was implemented and deployed to all environments, and service was fully restored after monitoring confirmed the resolution.
We are currently investigating an issue causing some DEX environments to be inaccessible.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/28/2026 12:37AM
This incident has been resolved.
MONITORING
14 days ago - at 04/27/2026 08:03PM
A fix has been implemented, and we are monitoring the results as we see access being restored across all environments. A final update will be posted once everything is confirmed.
IDENTIFIED
14 days ago - at 04/27/2026 06:07PM
The issue has been identified. We are currently working on a fix to deploy to all environments. Some DEX environments may still be impacted at this time. We will provide another update once the fix is ready for deployment.
INVESTIGATING
14 days ago - at 04/27/2026 05:38PM
We are still investigating the issue. Some environments may still experience intermittent access issues to the DEX platform.
INVESTIGATING
14 days ago - at 04/27/2026 05:10PM
We are currently investigating an issue causing some DEX environments to be inaccessible.
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