Outage in ControlUp
Regional Service Disruption – Ireland
Resolved MajorIncident Report
Summary AI Generated
ControlUp experienced a 24.1-hour service disruption in Ireland where SMS delivery of one-time passwords (OTP) for the DEX Portal failed for some customers. The issue was identified as a problem with third-party service providers in the EMEA region, while other authentication and login methods remained operational throughout the incident. The service providers implemented a fix and the incident was resolved after monitoring confirmed the restoration of SMS OTP delivery.
We are currently experiencing a partial outage affecting some customers in Ireland, where one‑time passwords (OTP) for the DEX Portal may not be delivered via SMS. Other authentication and login methods are operating normally and are not impacted.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/08/2026 01:16PM
This incident has now been resolved.
MONITORING
4 days ago - at 05/07/2026 11:31PM
A fix has been implemented by the service providers, and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/07/2026 06:08PM
The issue has been identified with service providers in the EMEA regions. We are working closely with third-party services to ensure a speedy recovery. Alternative authentication methods (other than SMS) are still operating normally.
INVESTIGATING
4 days ago - at 05/07/2026 01:12PM
We are currently experiencing a partial outage affecting some customers in Ireland, where one‑time passwords (OTP) for the DEX Portal may not be delivered via SMS. Other authentication and login methods are operating normally and are not impacted.
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