Outage in Convercent

IM-886 Issue Manager and Disclosure Manager Loading Issues

Resolved Major

December 10, 2024 - Started 5 months ago
Official incident page

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Outage Details

Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 12/10/2024 11:19AM

Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident.

If you are still experiencing issues, please contact our support teams quoting IM-886.

Root cause analysis investigations have been initiated and an RCA will be provided.

INVESTIGATING 5 months ago - at 12/10/2024 11:03AM

Our engineering teams are actively investigating the issue. At this time, users may continue to experience timeouts when attempting to load the Issue Manager or Disclosure Manager modules.

We understand the impact this may have on your operations and appreciate your patience as we work towards a resolution. Further updates will be provided as new information becomes available.

INVESTIGATING 5 months ago - at 12/10/2024 09:57AM

Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment.

We’re investigating the issue and will provide an update as soon as possible.

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