Outage in Conviva
VSI - Historical data discrepancy
Resolved MinorIncident Report
We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Components affected
Conviva HistoricalNeed to monitor Conviva outages?
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 01/07/2026 11:36PM
We are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.
MONITORING
about 2 months ago - at 12/02/2025 07:59AM
We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC.
Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed.
We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
INVESTIGATING
about 2 months ago - at 12/01/2025 04:46AM
We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Latest Conviva outages
DPI service degradation. - 13 days ago
VSI: Spike in Metrics - 29 days ago
VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025. - about 1 month ago
Conviva Critical Incident Awareness Notification - about 1 month ago
Historical - about 1 month ago
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