Outage in Core Practice

Elevated Application Errors when sending Online Form

Resolved Minor
June 20, 2022 - Started about 3 years ago
Official incident page

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Outage Details

Summary of impact: From 08:00AM to 12:00PM AEDT (approx) on 22 June 2022, we're experiencing an elevated level of application errors when trying to send Online Form using email or sms. During this time some users may not be able to send Online Form. Root Cause: We are investigating the root cause may be related to third party integration related to short link service. Mitigation: As a workaround we are recommending users to use Online Form Cast feature to send to iPad during this time. Next steps: We are releasing an emergency hotfix, will provide further update once this is released.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 06/20/2022 02:27AM

Performance should be restored to normal service, sending Online Form email should be working as expected.

We apologize for the impact to affected customers. We are continuously taking steps to improve Core Practice platform.

We are monitoring system stability during this time.

IDENTIFIED about 3 years ago - at 06/20/2022 01:13AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 06/20/2022 01:03AM

Summary of impact: From 08:00AM to 12:00PM AEDT (approx) on 22 June 2022, we're experiencing an elevated level of application errors when trying to send Online Form using email or sms. During this time some users may not be able to send Online Form.

Root Cause: We are investigating the root cause may be related to third party integration related to short link service.

Mitigation: As a workaround we are recommending users to use Online Form Cast feature to send to iPad during this time.

Next steps: We are releasing an emergency hotfix, will provide further update once this is released.

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