Outage in Cornerstone

Service Disruption - UK SL1, SL2, SL3 (AWS)

Resolved Major
October 28, 2024 - Started 7 months ago - Lasted about 8 hours
Official incident page

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Outage Details

This swimlane is experiencing a service disruption. We started receiving reports of this around 2 pm PDT. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/29/2024 05:58AM

The CSOD Technology Team observed a service disruption on this swimlane. The problem began at 2.30 pm PDT and service was restored at 7.50 pm Pacific Time. During this time, clients with portals on this swimlane were not able to access the application.

MONITORING 7 months ago - at 10/29/2024 04:34AM

Systems are recovered and operational. We are continuing to monitor the fix for an extended window.

MONITORING 7 months ago - at 10/29/2024 03:29AM

We’ve implemented a fix and all systems have fully recovered. We are monitoring this for another hour before concluding the incident as closed

IDENTIFIED 7 months ago - at 10/29/2024 03:09AM

We are fully recovering from 7:50 pm PDT.

IDENTIFIED 7 months ago - at 10/29/2024 01:20AM

These swimlanes are experiencing a service disruption. We started receiving reports of this around 2:30 pm PDT. This impacts UK SL1, SL2, SL3 as well as Metpol UK. Our teams have identified the issue and are working on the fix. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

IDENTIFIED 7 months ago - at 10/28/2024 11:26PM

These swimlanes are experiencing a service disruption. We started receiving reports of this around 2:30 pm PDT. This impacts UK SL1, SL2, SL3 as well as Metpol UK. Our teams have identified the issue and are taking steps to address it. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

IDENTIFIED 7 months ago - at 10/28/2024 11:23PM

These swimlanes are experiencing a service disruption. We started receiving reports of this around 2:30 pm PDT. This impacts UK SL1, SL2, SL3 as well as Metpol UK. Our teams have identified the issue and are taking steps to address it. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

INVESTIGATING 7 months ago - at 10/28/2024 10:16PM

This swimlane is experiencing a service disruption. We started receiving reports of this around 2 pm PDT. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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