Outage in Cornerstone

Emergency Maintenance - Edge Import & Bulk API - US Swimlanes

Resolved Minor

March 26, 2026 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Cornerstone experienced an issue causing Edge Import loads and feeds to fail during processing on US swimlanes, affecting response times. Emergency maintenance was performed over 3.4 hours, during which new Edge Import and Bulk API jobs were prevented from entering the queue and users encountered 503 errors when accessing Edge Import. The maintenance was completed successfully, restoring full operational status with all new and impacted scheduled jobs resuming normal processing.

We are aware of an issue causing some Edge Import loads and feeds to fail during processing on US swimlanes. To address this, we will be initiating an emergency maintenance shortly. We are allowing all currently processing jobs to complete before maintenance begins. In the meantime, new Edge Import and Bulk API jobs are being temporarily prevented from entering the queue. Once maintenance is complete, new jobs and any impacted scheduled jobs will resume processing. We will continue to provide updates as progress is made.

Components affected

Cornerstone Response Time Cornerstone Response Time

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 03/26/2026 09:29PM

Emergency maintenance has been completed and everything is operational at this time.

IDENTIFIED 6 days ago - at 03/26/2026 07:31PM

We are starting the emergency maintenance. During this period, you may encounter a 503 error while trying to access Edge Import. We will continue to provide updates as progress is made.

IDENTIFIED 6 days ago - at 03/26/2026 06:04PM

We are aware of an issue causing some Edge Import loads and feeds to fail during processing on US swimlanes. To address this, we will be initiating an emergency maintenance shortly.

We are allowing all currently processing jobs to complete before maintenance begins. In the meantime, new Edge Import and Bulk API jobs are being temporarily prevented from entering the queue.

Once maintenance is complete, new jobs and any impacted scheduled jobs will resume processing.

We will continue to provide updates as progress is made.

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