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Outage in Cornerstone

Minor Issue - Functionality - 504 errors when accessing Edge Import - US SL4

Resolved Minor
June 01, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Cornerstone's US SL4 swimlane experienced a 2-hour outage where users encountered 504 errors and performance degradation when trying to access Edge Import functionality. Clients with portals in this swimlane experienced delays and errors while accessing this part of the application. Engineers identified and applied a fix, then monitored the system for an hour before confirming the issue was resolved.

This swimlane is experiencing some functional issues accessing Edge Import. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 06/01/2026 11:07PM

The CSOD Technology Team observed a performance degradation affecting this swimlane that prevented users from accessing Edge Import. During this time, clients with portals on this swimlane may have experienced errors while accessing this part of the application. After a period of monitoring we are considering this issue resolved.

MONITORING 13 days ago - at 06/01/2026 09:37PM

Cornerstone Engineers have identified the issue and applied a fix. We've validated that the issue is no longer replicable. We will monitor for at least 1 hour before marking resolved.

INVESTIGATING 13 days ago - at 06/01/2026 09:10PM

This swimlane is experiencing some functional issues accessing Edge Import. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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