Cornerstone experienced a ~5-hour incident where queued events and background jobs—including content uploads, emails, reporting, and roster submissions—were delayed or stuck across all production swimlanes. The team expedited backlog processing, achieving recovery across most swimlanes before fully resolving the issue across all production, pilot, and stage environments.
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Queues have been caught up across all environments and this issue is now Resolved.
The backlog of queued events has largely cleared across all Production environments. We are now reviewing the queues in all Pilot and Stage environments and taking action to expedite processing of any remaining backlog.
We have taken action to expedite the processing of the backlog of queued events, and most swimlanes have now fully recovered. We will provide a final update once processing has fully returned to normal across all swimlanes.
We are continuing to investigate this issue.
Customers across all swimlanes may experience delayed or stuck processing of queued events and background jobs (i.e., Content Uploader, Emails, Reporting, Roster Submissions etc.). We are actively investigating this issue as a top priority, and will provide regular updates until it is fully resolved.
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