Outage in Cornerstone
Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Cornerstone experienced a major login disruption affecting customers in the UK, France, and Japan swimlanes, impacting system response times for approximately 1 hour and 10 minutes on July 23, 2026 (7:10 PM–8:20 PM Pacific Time). A fix was deployed to all production instances across all regions, followed by deployment to lower environments. The incident was fully resolved and closed after monitoring confirmed stability.
Some customers in UK, France and Japan swimlanes are experiencing issues while logging into the system. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Components affected
Cornerstone Response TimeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 07/24/2026 09:59AM
Some customers in UK, France and Japan swim lanes experienced issues while logging into the system. The problem began on 23rd July 7:10 PM Pacific Time and was resolved by 8:20 PM Pacific Time.
MONITORING
1 day ago - at 07/24/2026 04:48AM
The fix has been successfully deployed to all the environments (Production and lower environments).
We will continue to closely monitor the environments to ensure the solution remains stable and no further issues are observed.
MONITORING
1 day ago - at 07/24/2026 04:36AM
The fix has been successfully deployed to all Production instances across all regions.
We are currently working on deploying the fix to the lower environments. In the meantime, we will continue to closely monitor the Production environments to ensure the solution remains stable and no further issues are observed.
INVESTIGATING
1 day ago - at 07/24/2026 03:21AM
Some customers in UK, France and Japan swimlanes are experiencing issues while logging into the system. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
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