Outage in Cornerstone
Emails not processed on FRA SL1
Resolved MajorIncident Report
Summary AI Generated
Cornerstone's FRA SL1 environment experienced a 4-hour email processing outage due to stuck queues. Engineering identified the root cause, implemented a fix to clear the queues, and monitored the backlog until full processing resumed. The incident was fully resolved after approximately 4 hours.
The issue has been identified and engineering is working on restoring the service.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/14/2026 06:06PM
This incident has been resolved.
MONITORING
9 days ago - at 09/14/2026 03:58PM
A fix has been implemented, and the queues are no longer stuck. However, it will take some time to clear the backlog. We are continuing to monitor the queue.
IDENTIFIED
9 days ago - at 09/14/2026 02:09PM
The issue has been identified and engineering is working on restoring the service.
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