Outage in Cornerstone
504 timeout gateway error on Reporting 2.0 (US Swimlanes 1,2 and 5)
Resolved MajorIncident Report
Summary AI Generated
Cornerstone experienced a major production incident lasting approximately 1.4 hours, during which Reporting 2.0 services on US Swimlanes 1, 2, and 5 suffered intermittent 504 gateway timeout errors. The CSX application was affected, with users facing degraded performance and difficulty accessing reports. Engineering investigated and resolved the issue within the incident window.
A production incident occurred in the US PROD environments, causing intermittent issues with Reporting 2.0 services across multiple swimlanes. The CSX application was impacted, experiencing degraded performance and access challenges to the reports.
Our engineering are actively investigating this issue. We will keep you posted on any significant updates.
Thank you for your patience and understanding!
Components affected
Cornerstone Response TimeTrusted by 1,000+ teams
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INVESTIGATING
1 day ago - at 09/22/2026 12:20PM
A production incident occurred in the US PROD environments, causing intermittent issues with Reporting 2.0 services across multiple swimlanes. The CSX application was impacted, experiencing degraded performance and access challenges to the reports.
Our engineering are actively investigating this issue. We will keep you posted on any significant updates.
Thank you for your patience and understanding!
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