Outage in Cornerstone
Latency on CDG SL Portals
Resolved MinorIncident Report
Summary AI Generated
Cornerstone experienced a 5-hour performance degradation affecting CDG swimlanes (SL1 and SL4), causing slow load times and intermittent errors for clients accessing their portals. SL4 was mitigated first, followed by SL1, with full performance restored and the incident resolved after a monitoring period.
The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/07/2026 02:23PM
The issue has been resolved. The CSOD Technology Team observed a performance degradation affecting the CDG swimlanes. Clients with portals on these swimlanes may have experienced slow performance or intermittent errors while accessing the application.
MONITORING
7 days ago - at 10/07/2026 10:19AM
This issue was mitigated, and SL performance is back to normal.
We will continue to monitor before concluding that this incident is resolved.
IDENTIFIED
7 days ago - at 10/07/2026 09:55AM
This issue is mitigated for CDG SL4. We continue to work on a fix for CDG SL1.
INVESTIGATING
7 days ago - at 10/07/2026 09:25AM
The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
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