Outage in Cornerstone
EU FRA SL1 Swimlane – System Latency
Resolved MinorIncident Report
Summary AI Generated
The EU FRA SL1 swimlane in Cornerstone experienced a performance degradation causing slow response times and intermittent errors for hosted client portals. The incident lasted approximately three hours, from 7:46 AM to 10:47 AM Pacific Time on October 2, 2026. A fix was implemented and the issue was resolved, with the team continuing to monitor for stability.
Clients with portals hosted in this swimlane may experience slower response times when accessing certain areas of the application. We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/02/2026 11:07PM
The CSOD Technology Team observed a performance degradation affecting this swimlane. After a period of monitoring we are considering the issue Resolved. The problem began at 7:46 AM Pacific Time and was resolved at 10:47 AM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.
MONITORING
12 days ago - at 10/02/2026 06:27PM
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
INVESTIGATING
12 days ago - at 10/02/2026 04:14PM
We are continuing to actively investigate the latency issue and are treating this as a top priority. Our teams remain engaged and are working to identify the cause and restore normal performance as quickly as possible. We will continue to provide regular updates as our investigation progresses.
INVESTIGATING
12 days ago - at 10/02/2026 02:34PM
Clients with portals hosted in this swimlane may experience slower response times when accessing certain areas of the application. We are currently investigating the issue.
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