Outage in Cornerstone
High Event queue count in US SL3
Resolved MajorIncident Report
Summary AI Generated
On September 30, 2026, Cornerstone's US SL3 swim lane experienced delays in processing background and queued tasks, including email processing, for approximately 35 minutes. The issue began at 6:27 AM PDT and was resolved by 9:20 AM PDT, impacting response times for background task completion. The CSOD Technology Team identified and resolved the problem, restoring normal processing speeds.
US SL3 swim lane is experiencing delays in processing background or queued tasks. During this time, background tasks, including email processing, may take longer than usual to complete. Resolving this issue is our top priority, and we are working to fix it as quickly as possible. Please check back periodically for updates, which will be posted as they become available.
Components affected
Cornerstone Response TimeTrusted by 1,000+ teams
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RESOLVED
14 days ago - at 09/30/2026 04:39PM
CSOD Technology Team observed delays in processing background or queued tasks on US SL3 swim lane including emails. The problem began on 09/30/2026 06:27 AM - PDT and was resolved on 09/30/2026 09:20 AM - PDT. During this time, background tasks may have taken longer than normal to complete.
INVESTIGATING
14 days ago - at 09/30/2026 04:08PM
US SL3 swim lane is experiencing delays in processing background or queued tasks. During this time, background tasks, including email processing, may take longer than usual to complete. Resolving this issue is our top priority, and we are working to fix it as quickly as possible. Please check back periodically for updates, which will be posted as they become available.
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