Outage in Cornerstone
Latency on Reporting 2.0 - UK SL2 swimlane
Resolved MajorIncident Report
Summary AI Generated
Cornerstone's UK SL2 swimlane experienced latency issues with Reporting 2.0 for approximately 5.6 hours, preventing affected clients from accessing Analytics reports. An initial fix was deployed but the issue resurfaced, requiring engineering to implement an additional solution before reporting functionality was fully restored. After a monitoring period confirmed no recurrence, the incident was resolved.
The UK SL2 swim lane is experiencing latency issues around Reporting 2.0. Clients with portals in this swim lane may experience delays or issues accessing Analytics reports in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/06/2026 06:48PM
After a period of monitoring with no recurrence of the issue, we consider this incident resolved.
MONITORING
8 days ago - at 10/06/2026 04:30PM
Engineering has implemented an additional solution. Reporting functionality has returned to normal operations following the change. We will keep the status of this issue in Monitoring for a couple of hours to ensure there isn't a reoccurrence.
INVESTIGATING
8 days ago - at 10/06/2026 02:44PM
It appears the issue has resurfaced, and CSOD technical teams are working to resolve it with top priority. More information will be shared as it becomes available.
MONITORING
8 days ago - at 10/06/2026 01:47PM
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
INVESTIGATING
8 days ago - at 10/06/2026 01:13PM
The UK SL2 swim lane is experiencing latency issues around Reporting 2.0. Clients with portals in this swim lane may experience delays or issues accessing Analytics reports in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
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