Outage in Cornerstone
Reporting 2.0 – FRA (EU) SL1 - Unable to Create or Edit Reports Due to Unresponsive Report Builder
Resolved MajorIncident Report
Summary AI Generated
For approximately 1.5 hours, Cornerstone's Reporting 2.0 in the EU (FRA) Production environment experienced an outage where the report builder failed to load available data fields, blocking users from creating new reports or modifying existing ones. Users were unable to add table columns, apply filters, or complete any report configuration during this period. The Engineering Team resolved the issue and confirmed full functionality was restored.
Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones.
When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/12/2026 09:13AM
The Engineering Team has confirmed that Reporting 2.0 is now functioning as expected. This is successfully resolved.
Thank you for your patience and understanding!
INVESTIGATING
2 days ago - at 10/12/2026 07:43AM
Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones.
When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.
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