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Outage in Cornerstone

Minor Issue - Queue Latency - UK SL1

Resolved Minor
September 21, 2026 - Started 2 days ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Cornerstone's UK SL1 swimlane experienced queue latency over approximately 16.7 hours, causing delays in background task processing, including slower-than-expected Learning Assignment processing. Engineering investigated and worked to clear the backlog throughout the incident. All queued tasks were fully processed and normal operations resumed upon resolution.

This swimlane is experiencing some delays in processing background or queued tasks. During this time, background tasks may take longer than normal to complete. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/22/2026 01:32PM

Our Engineering Team has confirmed that the issue has been resolved. All background tasks in the queue have been completed, and processing is now operating as expected.

Thank you for your patience and understanding!

INVESTIGATING 1 day ago - at 09/22/2026 01:10PM

This issue is still under active investigation by our Engineering Team. We will continue to share significant updates as we make progress.

INVESTIGATING 2 days ago - at 09/21/2026 10:37PM

The standard queue has been cleared but there remain some Learning Assignments which are still processing slower than expected. This remains under investigation and we will share more as soon as possible

INVESTIGATING 2 days ago - at 09/21/2026 08:51PM

This swimlane is experiencing some delays in processing background or queued tasks. During this time, background tasks may take longer than normal to complete. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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