Outage in Countingup

Provider outage affecting inbound and outbound account transfers

Resolved Minor

April 09, 2026 - Started 13 days ago - Lasted about 7 hours
Official incident page

Incident Report

One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Components affected

Countingup 📥 Inbound account transfers Countingup 📤 Outbound account transfers

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 04/09/2026 02:30PM

This incident has now been resolved. All affected payments should now have been processed.

We apologise for any inconvenience caused.

INVESTIGATING 13 days ago - at 04/09/2026 12:05PM

Our provider has identified the issue and is currently working on processing the affected Faster Payments.

INVESTIGATING 13 days ago - at 04/09/2026 08:07AM

One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST.

All payments initiated before or after this timeframe have not been impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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