Outage in Countingup

Provider outage affecting Countingup card payments

Resolved Major

April 19, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Components affected

Countingup 💳 Card payments Countingup 💷 Cash withdrawals

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/19/2026 11:42AM

This incident has been resolved.

MONITORING 3 days ago - at 04/19/2026 10:57AM

Countingup card payments and cash withdrawals are now being processed correctly again.

We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.

INVESTIGATING 3 days ago - at 04/19/2026 10:43AM

Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected.

We apologise for any inconvenience caused.

INVESTIGATING 3 days ago - at 04/19/2026 10:42AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 04/19/2026 10:19AM

One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Latest Countingup outages

Provider outage affecting inbound and outbound account transfers - 13 days ago

Provider outage intermittently affecting outbound account transfers - 2 months ago

Provider outage affecting inbound account transfers - 11 months ago

Provider outage affecting inbound and outbound account transfers - about 1 year ago

Provider outage affecting inbound and outbound account transfers - over 1 year ago

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