Outage in Coveo Cloud V2

Delayed data processing affecting Experimentation Hub and Experience Hub

Resolved Minor

October 18, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

An incident with one of our cloud providers is causing data processing to be delayed in the systems powering the Coveo Experimentation Hub (CEH) and Coveo Experience Hub (CXH). Data collection is unaffected and no data is currently being lost - we expect to catch up once our cloud provider has resolved their incident. Experience & Campaign execution on-site is unaffected. Reporting in the administration interfaces of CEH and CXH is currently out of date but still available.

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 10/18/2024 03:34PM

This incident is now resolved, we have caught up on processing all queued data and are doing final checks to ensure integrity.

MONITORING 2 months ago - at 10/18/2024 01:51PM

Our cloud provider has fixed their incident and we are resuming data processing. It will take some time to catch up, we are actively monitoring and will resolve this incident once all data is up to date.

IDENTIFIED 2 months ago - at 10/18/2024 12:26PM

An incident with one of our cloud providers is causing data processing to be delayed in the systems powering the Coveo Experimentation Hub (CEH) and Coveo Experience Hub (CXH).

Data collection is unaffected and no data is currently being lost - we expect to catch up once our cloud provider has resolved their incident.

Experience & Campaign execution on-site is unaffected. Reporting in the administration interfaces of CEH and CXH is currently out of date but still available.

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