Outage in Coveo Cloud V2

[All Regions] Generative Answering Issues

Resolved Major

June 10, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating an issue affecting Generative Answering in all regions. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/10/2025 05:02PM

This incident has been resolved. The service has been fully operational since the last update.

MONITORING 10 months ago - at 06/10/2025 03:42PM

We've identified the issues as coming from one of our infrastructure providers. The outage now appears to have been resolved on their end. We are continuing to monitor the service closely.

INVESTIGATING 10 months ago - at 06/10/2025 02:21PM

We're investigating an issue affecting Generative Answering in all regions. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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