Outage in Coveo Cloud V2
[US] ML Model Building Issues
Resolved Minor
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Outage Details
We've identified an issue affecting ML Model Building for a subset of models. Model updates and refresh is currently not possible for the following type of ML Models in the US region: Automated Relevance Tuning, Query Suggest, Product Recommendations, Content Recommendations, Dynamic Navigation Experience and Predictive Query Suggest. Models are still being served normally. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Components affected
Coveo Cloud V2 Coveo ML - Models GeneratorLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 06/13/2025 08:55PM
Refresh has been fully operational since the last update. This incident is now fully resolved.
MONITORING
3 months ago - at 06/13/2025 08:03PM
A fix has been deployed and all models are now refreshing properly. We will continue to actively monitor the situation.
IDENTIFIED
3 months ago - at 06/13/2025 07:50PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 06/13/2025 03:15PM
The root cause has been identified and our team is working on deploying a fix.
INVESTIGATING
3 months ago - at 06/13/2025 02:07PM
We've identified an issue affecting ML Model Building for a subset of models. Model updates and refresh is currently not possible for the following type of ML Models in the US region: Automated Relevance Tuning, Query Suggest, Product Recommendations, Content Recommendations, Dynamic Navigation Experience and Predictive Query Suggest. Models are still being served normally. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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