Outage in Coveo Cloud V2

[All Regions] Search Issues

Resolved Major

October 07, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

Components affected

Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/06/2025 11:09PM

The service has remained fully operational since the last update. This incident is resolved.

Please report any issues through our Help Portal.

MONITORING 4 months ago - at 10/06/2025 10:01PM

Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience.

If you need help or to get in touch with us, please visit our Help Portal

IDENTIFIED 4 months ago - at 10/06/2025 09:08PM

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Latest Coveo Cloud V2 outages

[All Regions] Search Service Issues - 6 days ago

[US] [EU] Analytics Ingestion Issues - about 1 month ago

[US] [EU] [AU] Analytics Ingestion Delay - about 1 month ago

Zscaler Classification Impact - about 2 months ago

[All Regions] Infrastructure provider issue - 3 months ago

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