Outage in Coveo Cloud V2

[All Regions] Crawling Issues

Resolved Major

October 08, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/08/2025 08:40PM

This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.

MONITORING 3 months ago - at 10/08/2025 07:01PM

Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations.

The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

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