SE Website login failing - MFA SMS Not Delivered

Dear Customer,

We are seeing improvements in the delivery of SMS-based Multi-Factor Authentication (MFA) codes for the Sweden website.

While some users may still experience intermittent delays, these incidents have significantly decreased. If you cannot receive SMS codes, please contact our support team to arrange an alternative authentication method. Users with other MFA options (such as authenticator apps or email) are unaffected.

We continue to escalate this matter with our supplier as a priority and are working towards a full resolution. The situation is being closely monitored.

Thank you for your patience. We will update you via our status page once the issue is fully resolved.

Kind regards,

The Creditsafe Team

Dear Customer,

We continue to investigate the ongoing issue affecting the delivery of SMS-based Multi-Factor Authentication (MFA) codes for the Sweden website.

We are continuing to escalate this with our supplier as a matter of urgency. We appreciate your patience as we work closely with all parties involved.

Important information for affected users:

-Some users may still experience intermittent failures receiving one-time passcodes via SMS.

-Users who have alternative MFA methods (e.g., authenticator apps or email) remain unaffected.

-If you are unable to receive SMS codes, please contact our support team so we can setup an alternative Authentication Method.

-Our support team will be available to assist you during regular business hours; please note that support coverage over weekends is limited.

We will continue to provide updates via our status page and notify you as soon as the issue is fully resolved.

Kind regards,

The Creditsafe Team

Dear Customer,

We are continuing to investigate the issue affecting SMS-based Multi-Factor Authentication (MFA) codes for the Sweden Website.

We are actively working with our SMS provider to diagnose and resolve the problem. Some users may still experience intermittent issues receiving one-time passcodes via SMS.

As a temporary workaround, affected users can try restarting their handset, which may help with SMS delivery.

Users with alternative MFA methods remain unaffected. We will continue to keep you updated via our status page and notify you once the issue is fully resolved, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards

The Creditsafe Team

Dear Customer,

We are continuing to investigate the issue affecting SMS-based Multi-Factor Authentication (MFA) codes for the Sweden Website. Some users may still experience intermittent failures in receiving SMS one-time passcodes. Users with alternative MFA methods remain unaffected.

We will keep you updated with progress via our status page and notify you once the issue has been resolved. There is no need to contact us via telephone or email unless your case is urgent.

We sincerely apologise for any inconvenience this may have caused.

Kind Regards,

The Creditsafe Team

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website.

Our dedicated IT team are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards

The Creditsafe Team