Outage in Creditsafe
Company Reports and Creditsafe Services Downtime
Resolved Minor
August 18, 2025 - Started about 2 months ago
- Lasted 2 days
Incident Report
Dear Customer,
We are sorry to inform you that our Company Reports and some other Creditsafe services are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team
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Latest Updates ( sorted recent to last )
about 2 months ago - at 08/18/2025 05:57PM
Dear Customer,
We’re pleased to confirm that these issues have now been resolved. We are going to closely monitor the systems throughout the night and across tomorrow and will provide a further update after this period of extended monitoring.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards
The Creditsafe Team
about 2 months ago - at 08/18/2025 04:36PM
Dear Customer,
We want to apologise for the technical difficulties you may be experiencing today when accessing Company Reports and other Creditsafe services. We are seeing some recovery in services however this may be intermittent.
We have engaged with support partners and out IT team are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
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