Outage in Creditsafe
Delayed GGS Monitoring Events
Resolved Minor
October 16, 2025 - Started 6 months ago
- Lasted 5 days
Incident Report
Dear Customer,
We would like to apologise if you are experiencing any issues with GGS Monitoring events. Our teams are aware of the situation and are actively working to ensure the service is running smoothly.
Please be assured that the GGS Monitoring service remains operational and events continue to be delivered. We are investigating a reduction in performance and taking steps to optimise the system and maintain overall stability.
We appreciate your patience and understanding while our teams continue to address this matter. Further updates will be shared as progress is made.
Kind Regards,
The Creditsafe Team
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Latest Updates ( sorted recent to last )
6 months ago - at 10/17/2025 09:13AM
Dear Customer,
We would like to provide a further update regarding the ongoing GGS Monitoring performance issue. Our teams continue to closely monitor the system, and we expect the event processing to complete soon.
Please note that this issue may also have an impact on our White Label services, potentially causing delays in request processing as system resources remain under high load. Our engineers are actively managing performance to minimise disruption and ensure normal operations are restored as quickly as possible.
We appreciate your continued patience and understanding while we work to stabilise the service. Further updates will be provided once processing returns to normal.
Kind Regards,
The Creditsafe Team
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