Outage in Creditsafe
Temporary Delay in GGS Monitoring Event Generation
Minor
November 27, 2025 - Started 6 days ago
Incident Report
Dear Customer,
We would like to make you aware that the GGS monitoring platform is currently experiencing a delay in generating recent events. The system is fully operational and processing events without any errors, but updates are taking longer than usual to complete.
Our IT team is actively monitoring the situation to ensure processing continues smoothly. Once all events have been fully processed, we will provide a further notification.
We will continue to share updates via our status page, and there is no need to contact us by telephone or email unless your enquiry is urgent.
We sincerely apologise for any inconvenience this delay may cause and appreciate your patience while the system completes processing.
Kind Regards,
The Creditsafe Team
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Latest Updates ( sorted recent to last )
2 days ago - at 12/01/2025 01:03PM
Dear Customer,
We are writing to provide a further update regarding the delay in GGS monitoring event generation.
The system continues to operate normally and is processing events without any errors. However, some alerts are still taking longer than usual to appear, and we are continuing to monitor the situation closely to ensure processing progresses as expected.
Once all events have been fully generated and alerts are being delivered without delay, we will issue another update confirming resolution. In the meantime, there is no need to contact us by telephone or email unless your enquiry is urgent.
We apologise for any inconvenience this ongoing delay may cause and truly appreciate your patience while processing completes.
Kind Regards,
The Creditsafe Team
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