Temporary Delay in GGS Monitoring Event Generation

Dear Customer,

We would like to provide a further update regarding the delay in GGS monitoring event generation.

The most recent events are now fully processed and up to date, and the system is generating new events as expected. A very small backlog of older items is still being processed and is expected to be completed within a few hours. Our team is closely monitoring the situation to ensure all remaining events are completed and the system remains stable.

We will provide another update once processing is fully up to date and the incident has been resolved.

Thank you for your patience and understanding.

Kind Regards,

The Creditsafe Team

Dear Customer,

We are writing to provide a further update regarding the delay in GGS monitoring event generation.

The system continues to operate normally and is processing events without any errors. However, some alerts are still taking longer than usual to appear, and we are continuing to monitor the situation closely to ensure processing progresses as expected.

Once all events have been fully generated and alerts are being delivered without delay, we will issue another update confirming resolution. In the meantime, there is no need to contact us by telephone or email unless your enquiry is urgent.

We apologise for any inconvenience this ongoing delay may cause and truly appreciate your patience while processing completes.

Kind Regards,

The Creditsafe Team