Outage in Creditsafe
Company Search and Reports Downtime
Resolved Major
December 03, 2025 - Started about 1 month ago
- Lasted about 2 hours
Incident Report
Dear Customer,
We are sorry to inform you that our Company Search and Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.
This may also be impacting customers using our Connect API when trying to load reports via Safe Numbers.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team
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Latest Updates ( sorted recent to last )
about 1 month ago - at 12/03/2025 11:40AM
Dear Customer,
We want to apologise for the technical difficulties you may be experiencing today when using our Company Search and Reports.
We are seeing recovery for this service in most countries however company reports based in Austria and Norway are still impacted along with PDF based reports.
Our dedicated IT team are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
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