Outage in CrossEngage

Data Processing Delay

Resolved Minor

October 29, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Components affected

CrossEngage API v1.0 CrossEngage Web tracking CrossEngage Segmentation CrossEngage API v2.0

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/29/2024 06:36PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/29/2024 02:31PM

The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up.

We will keep the state of this incident in monitoring for a few more hours.

If you have any questions feel free to reach out to us.

Your CrossEngage Team.

IDENTIFIED over 1 year ago - at 10/29/2024 01:42PM

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible.

Our Engineering Team is on it and we will post an update as soon as one is available.

Your CrossEngage Team.

Latest CrossEngage outages

Partial Login and API interruption - about 1 month ago

Degraded performance of Webhooks via Stories - 3 months ago

Instable availability of our services - 5 months ago

Degraded Platform Performance - 6 months ago

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