Outage in CrossEngage

Data Processing Delay

Resolved Minor
October 29, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 06:36PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/29/2024 02:31PM

The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up.

We will keep the state of this incident in monitoring for a few more hours.

If you have any questions feel free to reach out to us.

Your CrossEngage Team.

IDENTIFIED about 2 months ago - at 10/29/2024 01:42PM

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible.

Our Engineering Team is on it and we will post an update as soon as one is available.

Your CrossEngage Team.

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