Outage in CrossEngage

Partial Login and API interruption

Resolved Major

March 04, 2026 - Started about 19 hours ago - Lasted about 18 hours
Official incident page

Incident Report

Dear customers, Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause. We will update as soon as we have more information. We sincerely apologize for any inconvenience. Your ActivatePro team

Components affected

CrossEngage User Interface CrossEngage Web tracking CrossEngage API v1.0 CrossEngage API v2.0

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 03/05/2026 07:51AM

This incident has been resolved.

MONITORING about 17 hours ago - at 03/04/2026 04:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 19 hours ago - at 03/04/2026 01:57PM

Dear customers,

Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause.

We will update as soon as we have more information.

We sincerely apologize for any inconvenience.
Your ActivatePro team

Latest CrossEngage outages

Degraded performance of Webhooks via Stories - about 2 months ago

Instable availability of our services - 4 months ago

Degraded Platform Performance - 5 months ago

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