Outage in CrossEngage

Partial Login and API interruption

Resolved Major

March 04, 2026 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

Dear customers, Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause. We will update as soon as we have more information. We sincerely apologize for any inconvenience. Your ActivatePro team

Components affected

CrossEngage API v1.0 CrossEngage User Interface CrossEngage Web tracking CrossEngage API v2.0

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/05/2026 07:51AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/04/2026 04:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/04/2026 01:57PM

Dear customers,

Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause.

We will update as soon as we have more information.

We sincerely apologize for any inconvenience.
Your ActivatePro team

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