Outage in CrossEngage

Degraded performance of Webhooks via Stories

Resolved Minor
January 07, 2026 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

Dear customers, we have detected dispatching issues in Stories connected to Webhooks - the dispatch of Webhooks via Stories is currently unreliable. This results in some cases in delayed or possible missed dispatches. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team
Components affected
CrossEngage Stories Dispatch

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 01/08/2026 01:05PM

This incident has been resolved.

MONITORING about 23 hours ago - at 01/08/2026 08:57AM

A fix was implemented yesterday and all systems should be back to normal.

We will keep actively monitoring the system over the upcoming hours.

Your ActivatePro Team.

IDENTIFIED 2 days ago - at 01/07/2026 11:55AM

Dear customers,

we have detected dispatching issues in Stories connected to Webhooks - the dispatch of Webhooks via Stories is currently unreliable. This results in some cases in delayed or possible missed dispatches.

Our developers are already working on a fix and we will update you as soon a fix is implemented.

We apologize for the inconvenience.

Your ActivatePro Team

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