Outage in CrossEngage

Degraded platform performance

Resolved Minor

May 09, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customer, We are currently experiencing degraded platform performance due to a data center network issue, impacting data ingestion. Our Engineering team is actively investigating and working close with data center to resolve the problem. We will continue to share updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. Please reach out if you have any questions. Your ActivatePro Team

Components affected

CrossEngage User Interface CrossEngage Segmentation CrossEngage Web tracking CrossEngage Audience campaign dispatch CrossEngage API v1.0 CrossEngage Realtime campaign dispatch CrossEngage API v2.0 CrossEngage Stories Dispatch

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 05/09/2026 08:17AM

Dear customer,

this incident was resolved. All our systems are working properly again.

We are sorry for the inconvenience.
Your ActivatePro Team

MONITORING 8 days ago - at 05/09/2026 07:53AM

Our data center is again available and we are monitoring the situation.

IDENTIFIED 8 days ago - at 05/09/2026 07:02AM

Dear customer,

We are currently experiencing degraded platform performance due to a data center network issue, impacting data ingestion.

Our Engineering team is actively investigating and working close with data center to resolve the problem. We will continue to share updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience. Please reach out if you have any questions.

Your ActivatePro Team

Latest CrossEngage outages

Partial Login and API interruption - 2 months ago

Degraded performance of Webhooks via Stories - 4 months ago

Instable availability of our services - 6 months ago

Degraded Platform Performance - 7 months ago

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