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Outage in CrossEngage

Degraded Platform Performance

Resolved Major
October 18, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Customers Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue. We will keep you posted as soon as receive any news. Your ActivatePro Team
Components affected
CrossEngage Segmentation CrossEngage Web tracking CrossEngage Audience campaign dispatch CrossEngage API v1.0 CrossEngage Realtime campaign dispatch CrossEngage API v2.0 CrossEngage Stories Dispatch

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/18/2025 01:50PM

Dear Customers
This incident has been resolved and the system is stable.
We will keep actively monitoring the system over the upcoming hours.
Our apologies for the inconvenience this might have caused.
Your ActivatePro Team.

MONITORING 6 months ago - at 10/18/2025 11:26AM

Dear customers
Our Datacenter provider has identified and fixed the issue.
We will keep actively monitoring the system over the upcoming hours.
Your ActivatePro Team.

INVESTIGATING 6 months ago - at 10/18/2025 08:51AM

Dear Customers

Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue.
We will keep you posted as soon as receive any news.

Your ActivatePro Team

Latest CrossEngage outages

Partial Login and API interruption - about 2 months ago
Degraded performance of Webhooks via Stories - 4 months ago
Instable availability of our services - 5 months ago
Degraded Platform Performance - 6 months ago
Degraded Platform Performance - 6 months ago

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