Outage in CrossEngage

Degraded Indexing Performace

Resolved Minor
January 28, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. The data is queuing and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is already working on it. Your CrossEngage Team.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/28/2025 08:55PM

This incident has been resolved.

MONITORING 4 months ago - at 01/28/2025 05:48PM

Everything is back to normal.

Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected.

Your CrossEngage Team.

INVESTIGATING 4 months ago - at 01/28/2025 04:20PM

We have detected a delay in processing/indexing of events.

This affects event data, user updates are processed normally. The data is queuing and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected.

Our Engineering Team is already working on it.

Your CrossEngage Team.

Latest CrossEngage outages

Degraded Indexing Performance - about 2 months ago
Data Processing Delay - 7 months ago

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