Outage in CrossEngage

Degraded Indexing Performance

Resolved Minor

April 17, 2025 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Components affected

CrossEngage Segmentation CrossEngage Web tracking CrossEngage Audience campaign dispatch CrossEngage API v1.0 CrossEngage Realtime campaign dispatch CrossEngage API v2.0 CrossEngage Stories Dispatch

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/17/2025 10:35PM

This incident has been resolved.

MONITORING 10 months ago - at 04/17/2025 07:41PM

A fix has been implemented and the product feed is available again. We will keep monitoring for the next hours.

We are sorry for the inconvenience.

Your ActivatePro Team.

IDENTIFIED 10 months ago - at 04/17/2025 07:08PM

A fix has been implemented and we are consuming data queues. We will keep monitoring for the next hours.

We also identified a connected issue with the connection to the Product feed, which in some cases can effect the dispatch of messages as well. Our engineers are working on a fix right now.

Your ActivatePro Team.

INVESTIGATING 10 months ago - at 04/17/2025 05:35PM

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible.

Our Engineering Team is on it and we will post an update as soon as one is available.

Your CrossEngage Team.

Latest CrossEngage outages

Degraded performance of Webhooks via Stories - 21 days ago

Instable availability of our services - 2 months ago

Degraded Platform Performance - 3 months ago

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