Outage in CrossEngage

Degraded Performance of Export API

Resolved Minor
September 08, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Dear customers, please be informed that our system currently faces some issues with event exports via Exports API. Exports affected are event exports that include events that were ingested on 03.09.2025 or later - these event will currently be missing from the exported files. Exports with earlier intervalls are not affected. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 03:22PM

Dear customers,

all missing data for event exports via Export API have been processed now. Please note that the delayed processing requires an adjustment of the export-interval for the affected timeframe.

We are sorry for any inconveniences.

Your ActivatePro Team

IDENTIFIED about 1 month ago - at 09/08/2025 05:48PM

We are continuing to work on a fix for this issue.

The developers did implement a fix that makes new data available to export again, but the timeframe of ~12:00 03.09. — ~18:00 08.09. is not processed yet and needs additional work.

We will update you when all data is available again to export.

Your ActivatePro Team

IDENTIFIED about 1 month ago - at 09/08/2025 03:08PM

Dear customers,

please be informed that our system currently faces some issues with event exports via Exports API.

Exports affected are event exports that include events that were ingested on 03.09.2025 or later - these event will currently be missing from the exported files. Exports with earlier intervalls are not affected.

Our developers are already working on a fix and we will update you as soon a fix is implemented.

We apologize for the inconvenience.

Your ActivatePro Team

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