Outage in CrossEngage
Degraded Indexing Performance
Resolved Minor
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Outage Details
We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible.
This affects mostly user updates since yesterday morning around 9am (CEST), affected events during that time are mostly processed by now.
Our Engineering Team is on it and we will post an update as soon as one is available.
Your ActivatePro Team.
Components affected
CrossEngage Segmentation CrossEngage Web tracking CrossEngage API v1.0 CrossEngage API v2.0Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/23/2025 07:39AM
This incident has been resolved.
MONITORING
3 days ago - at 09/23/2025 05:42AM
All delays have been processed normally in the past hours.
We will continue monitoring for a few hours.
Your ActivatePro Team
IDENTIFIED
3 days ago - at 09/22/2025 04:25PM
Our developers found out that delays only happened for some users, not all of them equally, so some updates may have been processed quickly as usual while others were queued. The system is still processing the delays in user updates, but in some cases it may still take a few hours to fully resolve.
We apologize for the inconvenience.
Your ActivatePro Team.
IDENTIFIED
3 days ago - at 09/22/2025 12:03PM
We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible.
This affects mostly user updates since yesterday morning around 9am (CEST), affected events during that time are mostly processed by now.
Our Engineering Team is on it and we will post an update as soon as one is available.
Your ActivatePro Team.
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