Outage in CrossEngage

Degraded Platform Performance

Resolved Major
October 17, 2025 - Started about 23 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Customers Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue. We will keep you posted as soon as receive any news. Your ActivatePro Team.
Components affected
CrossEngage User Interface CrossEngage Web tracking CrossEngage Audience campaign dispatch CrossEngage API v1.0 CrossEngage Realtime campaign dispatch CrossEngage API v2.0 CrossEngage Stories Dispatch

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Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 10/17/2025 06:46PM

Dear Customers
This incident has been resolved and the system is stable.
We will keep actively monitoring the system over the upcoming days.
Our apologies for the inconvenience this might have caused.
Your ActivatePro Team.

MONITORING about 23 hours ago - at 10/17/2025 04:44PM

Dear customers
Our Datacenter provider has identified and fixed the issue.
Our engineers are now working to expedite the time to heal our systems
We will keep you posted as soon as receive any news.

Your ActivatePro Team.

INVESTIGATING about 23 hours ago - at 10/17/2025 04:18PM

Dear Customers

Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue.
We will keep you posted as soon as receive any news.

Your ActivatePro Team.

Latest CrossEngage outages

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