Outage in Crypto.com

EUR Fiat Wallet Deposits and Withdrawals

Resolved Minor

January 21, 2023 - Started over 3 years ago - Lasted 3 days
Official incident page

Incident Report

We are in the process of migrating our EUR Fiat Wallet to a new provider and estimate this transition to be complete in approximately 72 hours. For this reason, EUR Fiat Wallet deposits and withdrawals will be temporarily disabled during this time. Users can continue to use their EUR balances to buy/sell crypto and use other services, including depositing and withdrawing crypto. Additionally, users can continue to transfer EUR balances to their Crypto.com Visa Card to use anywhere Visa is accepted, including EUR withdrawal at ATMs. During the transition, we are waiving crypto purchase fees with debit card for impacted users in EEA countries and Switzerland.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/25/2023 06:35AM

The migration of our EUR Fiat Wallet to a new provider is complete. The majority of users have had their EUR Fiat Wallet services (deposit/withdrawal) restored, and have been notified via email. If you are among the few users who do not yet have your EUR Fiat Wallet services restored, please watch out for further instructions by email.

IDENTIFIED over 3 years ago - at 01/22/2023 12:02AM

We are in the process of migrating our EUR Fiat Wallet to a new provider and estimate this transition to be complete in approximately 72 hours. For this reason, EUR Fiat Wallet deposits and withdrawals will be temporarily disabled during this time.

Users can continue to use their EUR balances to buy/sell crypto and use other services, including depositing and withdrawing crypto. Additionally, users can continue to transfer EUR balances to their Crypto.com Visa Card to use anywhere Visa is accepted, including EUR withdrawal at ATMs. During the transition, we are waiving crypto purchase fees with debit card for impacted users in EEA countries and Switzerland.

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