Outage in Crypto.com
Main App Users experiencing Intermittent Passkey Errors During Crypto Withdrawals
Resolved MinorIncident Report
Summary AI Generated
Crypto.com experienced a 41-minute incident where users encountered intermittent errors when attempting to withdraw crypto using a passkey. Affected users could work around the issue by disabling their passkey (if 2FA was enabled) or retrying the transaction multiple times. A fix was implemented and the incident was resolved within the same hour.
We have identified an issue causing errors for users attempting to withdraw crypto using a passkey. As a temporary workaround, users with 2FA enabled can disable their passkey to complete the withdrawal. Alternatively, retrying the transaction multiple times may eventually succeed. We apologize for the inconvenience and are working on a fix.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/21/2026 04:52PM
This incident has been resolved.
MONITORING
2 days ago - at 10/21/2026 04:32PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 10/21/2026 04:14PM
We have identified an issue causing errors for users attempting to withdraw crypto using a passkey. As a temporary workaround, users with 2FA enabled can disable their passkey to complete the withdrawal. Alternatively, retrying the transaction multiple times may eventually succeed. We apologize for the inconvenience and are working on a fix.
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