Outage in Culture Amp
Issue with AI Comment Summaries in Engagement Reports
Resolved Minor
September 04, 2026 - Started about 1 month ago
- Lasted 3 days
Incident Report
Summary AI Generated
**Summary:** Culture Amp's AI Comment Summaries feature in Engagement Survey reporting experienced an issue affecting users in the US data centre, where recently submitted survey comments were delayed in surfacing and being analyzed. The incident lasted approximately 66 hours before a root cause was identified. Impacted report viewers were unable to see up-to-date comment analysis during this period.
A root cause has been identified for the issue with the AI Comment Summaries feature in Engagement Survey reporting.
At this time, impacted report viewers in the US data centre will experience that there is a delay in recently left comments in a survey surfacing and being analysed for the...
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