Outage in Currencycloud
Some customers unable to date change trades
Resolved Minor
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Outage Details
Components affected
Currencycloud ConversionsLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented we are monitoring the situation
Our FX Provider has confirmed they are seeing intermittent instances of unavailable pricing for a mix of currency pairs for Swaps only.
They are working to stabilise the pricing feed.
Customers can attempted to retry if they get a failure message for a date change.
We are investigating an issue that is causing some date change request for trades to fail.
- The issue is not impacting all trades
- The issue does not impact date changing APAC trades
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