Outage in Currencycloud

Some customers unable to date change trades

Resolved Minor
January 28, 2025 - Started 26 days ago - Lasted 37 minutes
Official incident page

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Outage Details

We are investigating an issue that is causing some date change request for trades to fail. - The issue is not impacting all trades - The issue does not impact date changing APAC trades
Components affected
Currencycloud Conversions
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 01/28/2025 11:03AM

This incident has been resolved.

MONITORING 26 days ago - at 01/28/2025 10:51AM

A fix has been implemented we are monitoring the situation

INVESTIGATING 26 days ago - at 01/28/2025 10:41AM

Our FX Provider has confirmed they are seeing intermittent instances of unavailable pricing for a mix of currency pairs for Swaps only.

They are working to stabilise the pricing feed.

Customers can attempted to retry if they get a failure message for a date change.

INVESTIGATING 26 days ago - at 01/28/2025 10:29AM

We are investigating an issue that is causing some date change request for trades to fail.
- The issue is not impacting all trades
- The issue does not impact date changing APAC trades

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