Issues with local GBP

We can confirm that all remediation activities have now been completed. All impacted GBP payments have been successfully reconciled, with webhooks reissued, payment status updates corrected, and funding moved in line with the original instructions.

We sincerely apologise for the delays and inconvenience this incident has caused. Our teams have conducted a full review in collaboration with our local GBP network partner to ensure that this issue is fully resolved.

In addition, we will be undertaking a comprehensive review of the end-to-end process to strengthen controls and minimise the risk of similar disruptions in the future.

We appreciate your continued patience and understanding as we worked to restore full service. Normal operations have now resumed.

We can confirm that remediation action has commenced and the impact related to the local GBP issue that occurred between 4:00 PM on Thursday 23rd and was fixed forward from 10:40 AM on Friday 24th is starting to be resolved.

Our teams, in collaboration with our local GBP network partner, have validated the remediation process and are now preparing a bulk resubmission solution, scheduled for implementation tomorrow (28 October). This will ensure that all remaining impacted items are fully resolved.

We understand the inconvenience this issue has caused and appreciate your continued patience and understanding as we complete this final phase of recovery. Restoring full accuracy and normal service remains our top priority, and we will provide a further update once the bulk remediation has been completed.

A remediation plan to address the impact related to the local GBP issue that occurred between 4:00 PM on Thursday 23rd and was fixed forward from 10:40 AM on Friday 24th is in progress.

We are aware as a result, some payment statuses may still be displaying incorrectly, and GBP funding may be experiencing delays.

Working with our local GBP network partner we have successfully tested resubmission of the impacted webhooks. We are proceeding with our release process to enable bulk remediation.

We understand the inconvenience this may cause and want to assure you that resolving this is our top priority. Our teams are working diligently to restore full accuracy and normal service as quickly as possible.

Thank you for your patience and understanding.

We’re aware of an ongoing impact related to the local GBP issue that occurred between 4:00 PM on Thursday 23rd and was fixed forward from 10:40 AM on Friday 24th.

As a result, some payment statuses may still be displaying incorrectly, and GBP funding may be experiencing delays. We expect these remaining issues to be fully resolved early next week.

We understand the inconvenience this may cause and want to assure you that resolving this is our top priority. Our teams are working diligently to restore full accuracy and normal service as quickly as possible.

Thank you for your patience and understanding.

We're aware of an issue affecting local GBP funding and transactions. The root cause has been identified, and a fix has been implemented to prevent this from recurring. We're currently working on fully resolving the impact.

During this remediation period, some local GBP payment statuses may display incorrectly, and local GBP funding may experience delays.

Thank you for your patience as we complete the recovery process.