Cvent Outage History

Cvent experienced a major service incident affecting Demand Solicitation, Emails, and Supply legacy property rate plans across multiple components including North America Exchange, Corporate Hotel Rates, Cvent Travel, Suppliers & Venues, and Transient Solutions. The engineering team actively worked to resolve the issues on priority. The incident lasted 5 hours before resolution.

Cvent experienced an issue with supplier API endpoints that prevented users from accessing expected information and caused error messages when attempting to use these services. The incident affected North America regions, specifically the Suppliers & Venues functionality and APIs within the Cvent Platform. The service disruption lasted approximately 121 hours while the team worked to identify the cause and restore full functionality.

Cvent's Attendance Service experienced an issue causing delayed calculations of attendance duration for OnArrival and AttendeeHub services. The incident affected North America's Event Marketing & Management and Attendee Engagement components for approximately 109 hours. The service team investigated and resolved the attendance calculation delays.

Cvent experienced an issue that prevented users from accessing the event calendar page, affecting multiple components including Event Marketing & Management, Attendee Engagement, and the Access Portal across North America. The incident impacted various workflow and attendee management functions within the platform. The issue was resolved after 28 minutes of investigation and remediation efforts.

Cvent experienced an issue with the CSN DataLoader that prevented venue profile pages from displaying updated information on CSN Search, showing outdated data instead. The incident affected multiple components including the Cvent Supplier Network, venue sourcing, advertising, and exchange services across North America and Europe. The issue was resolved after 11.1 hours with engineering team intervention.

Cvent experienced a major service incident where users were unable to access the 3D view of rooms and interactive floor plans within the Event Diagramming and Venue management systems. The issue affected multiple components including Event Diagramming, Suppliers & Venues, and Venue Diagramming across North America and Exchange platforms. The incident lasted approximately 146.5 hours before being resolved.

Cvent experienced degraded service affecting workflow processing, specifically triggers and notifications for a subset of enterprise clients. The issue impacted Spend and Workflow, Meeting Request Forms, and Event Marketing & Management services in North America. The service disruption lasted 20 minutes before being resolved.

Cvent's Jifflenow service experienced an issue where users encountered blank pages when trying to access or create meetings. The problem affected multiple customers across the platform. The incident was resolved after 1.2 hours of investigation and remediation work.

Cvent experienced an issue preventing users from downloading multi-page badges and certificates on the planner side, affecting registration functionality across North America and Europe regions. The service disruption lasted 55 minutes while the team actively investigated and worked to restore full functionality. The issue has been resolved.

Cvent experienced an issue with the exhibitor widget on event websites that caused page load errors when users attempted to click on any exhibitor information. The problem affected event marketing and registration services across North America and Europe regions. The incident was resolved after 2.9 hours of investigation and remediation work.