Cvent Outage History

Cvent experienced a major service incident affecting the search functionality in their Event app specifically on Android devices, preventing users from searching for events. The issue impacted Android users' ability to locate events through the app's search feature. The incident lasted 10 hours before being resolved.

Cvent experienced a major service incident where app.cvent.com logins were failing at an elevated error rate, preventing users from accessing the platform. The issue affected multiple components across North America including the core Cvent Platform, Exchange, Suppliers & Venues, and Event Marketing & Management systems. The login problems were resolved after 12 minutes of downtime.

Cvent experienced a major incident where attendees encountered errors throughout the Attendee Hub platform. The issue affected attendee engagement and event marketing components across both North America and Europe regions. The incident was resolved after 20 minutes of investigation and remediation work.

Cvent experienced an issue where users could not view pricing and "Book Now" buttons on venue listings in the Instant Book feature, affecting the North America region's Convert and Suppliers & Venues components. The problem prevented users from completing venue bookings through the platform. The issue was resolved after 4.2 hours of service disruption.

Cvent experienced an issue where registration emails failed to send when magic links were included, affecting users' ability to receive registration confirmations. The problem impacted Event Marketing & Management, Attendee Engagement, Europe, and Webinar components. The issue was resolved after 12 minutes of investigation and remediation work.

Cvent's icapture backoffice service experienced degraded performance with slow user interface load times, impacting overall system performance. This was a recurring issue following a similar incident the previous day. The service disruption lasted 8 minutes before being resolved.

Cvent experienced a major login issue with their gratis application that prevented clients from accessing TVD for 1 hour. Users were unable to log into the system, causing access difficulties across the platform. The incident has been resolved after investigation and remediation efforts.

The iCapture backoffice service experienced performance issues, with the system loading slowly or failing to load completely for some users. Cvent's engineering team investigated the major service disruption that affected user access to the backoffice functionality. The incident was resolved after 55 minutes of downtime.

Cvent's Passkey Planner Portal experienced intermittent login issues that prevented users from accessing the landing page, affecting the Manage, North America, Suppliers & Venues, and Cvent Passkey components. The service disruption lasted 40 minutes while the team investigated and resolved the user-facing authentication problems. The incident has been resolved, restoring normal access to the planner portal.

Cvent experienced an 8-minute service disruption that prevented customers from adding new team members to their accounts. The issue affected multiple components including Attendee Engagement, North America region services, Webinar functionality, and Event Marketing & Management features. The incident was resolved after investigation by the technical team.