Cvent Outage History

Cvent experienced an 8-minute service disruption that prevented customers from adding new team members to their accounts. The issue affected multiple components including Attendee Engagement, North America region services, Webinar functionality, and Event Marketing & Management features. The incident was resolved after investigation by the technical team.

Cvent experienced a major issue with attendee registration functionality in their OnArrival system, affecting North America operations across Event Marketing & Management and Attendee Engagement components. The engineering team was engaged to address the problem. The incident lasted 50 minutes before being resolved.

Cvent experienced an issue where clients were unable to save event emails containing certain datatags, affecting email functionality in both North America and Europe regions. The platform's Event Marketing & Management email components were impacted during the incident. The issue was resolved within 8 minutes.

Some hotels and organizations experienced difficulties accessing the Cvent Passkey page due to certificate errors in web browsers including Chrome and Safari. The issue affected North America suppliers, venues, and management functions within the Cvent Passkey system. The problem was resolved after 7.6 hours.

Cvent experienced a major service incident where users were unable to log into the planner portal due to error pages appearing during login attempts. The issue affected multiple components including North America regions, Suppliers & Venues, Manage, and Cvent Passkey services. The login functionality was restored after 28 minutes of investigation and remediation work.

Cvent experienced delays in the RFP workflow between planners and suppliers, affecting the Europe region, Exchange, Venue & Vendor Sourcing, and Cvent Supplier Network components. The issue was investigated and resolved within 28 minutes.

Cvent experienced an issue where event invitees received "registration unavailable" or "capacity reached" messages even though actual registration counts were below the set capacity limits. The problem was caused by a delay in processing abandoned in-progress registrations, which withheld event capacity for longer than intended. The incident affected registration functionality across North America for 2.5 hours before being resolved.

Cvent experienced an issue where Jifflenow notifications were including error messages in emails sent to users, affecting the North America region's Event Marketing & Management platform and email functionality. The incident was classified as minor and lasted 1.5 hours. The team investigated and resolved the email notification error.

Cvent's email designer experienced an issue where users were unable to edit emails due to invalid datatag errors. The problem affected the Email functionality within the Event Marketing & Management platform across North America. The issue was resolved after 1.2 hours of investigation and remediation.

Cvent experienced an issue with the Hermes consumer queue that prevented RFPs (Request for Proposals) sent from European users from being visible to North American venues through the Cvent Supplier Network. The incident affected the Europe region, Exchange, Venue & Vendor Sourcing, and Cvent Supplier Network components. The issue was resolved after 41 minutes.