Outage in CyberArk

CyberArk Identity Cloud Service Advisory - Connector Service Degradation

Resolved Major

March 27, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some CyberArk Identity customers may experience issues with the Connectors. We're investigating an issue with connector upgrades.

Components affected

CyberArk pod1001 US East CyberArk pod1002 US East CyberArk pod1003 US East CyberArk pod1004 US East CyberArk pod1005 US East CyberArk pod1006 US East CyberArk pod1007 US East CyberArk pod1008 US East CyberArk pod1009 US East CyberArk pod1010 US East CyberArk pod1011 US East CyberArk pod1012 US East CyberArk pod1013 US East CyberArk pod3001 US East CyberArk pod3002 US East CyberArk pod1101 US West CyberArk pod1102 US West CyberArk pod1103 US West CyberArk pod1104 US West CyberArk pod1110 US West CyberArk pod1201 EMEA CyberArk pod3201 EMEA CyberArk pod1202 EMEA CyberArk pod1203 EMEA CyberArk pod1204 EU South CyberArk pod1301 APAC CyberArk pod1302 APAC CyberArk pod1303 APAC CyberArk pod1304 APAC CyberArk pod1306 APAC CyberArk pod1308 APAC CyberArk pod1310 APAC CyberArk pod1312 APAC CyberArk pod1401 Canada CyberArk pod1402 Canada CyberArk pod1403 SA East CyberArk pod1404 AF South CyberArk pod1205 EMEA

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/27/2025 04:19PM

This incident has been resolved. Any customers still experiencing issues with the connector being offline or missing after Auto-Update, should utilize this knowledge base Article https://community.cyberark.com/s/article/CyberArk-Identity-Connector-offline-or-missing-after-Auto-Update

MONITORING 10 months ago - at 03/27/2025 04:00PM

The issue is resolved and we are monitoring

IDENTIFIED 10 months ago - at 03/27/2025 03:57PM

The issue has been identified and we are working to resolve it.

INVESTIGATING 10 months ago - at 03/27/2025 03:34PM

Some CyberArk Identity customers may experience issues with the Connectors. We're investigating an issue with connector upgrades.

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