Invoicing Product Test Environment Issue

The issue affecting the Invoicing product in the Test environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 1/31/23 05:00 AM GMT
Reported End Time: 1/31/23 11:15 PM GMT

Impact: Customers are now able to use Invoicing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000594997

Cybersource is aware of an issue that is currently affecting the Invoicing product.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with viewing and editing invoices in EBC and/or via REST API.

Reported Start Time: 1/31/23 05:42 AM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000594997