Outage in Cybersource
Cybersource Payment Processing Issue
Resolved Minor
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Outage Details
Cybersource is aware of an issue that affected payments between 11:38 and 11:49 GMT.
We are currently investigating the cause of the issue and have introduced heightened monitoring until fully resolved.
Impact: Users may have experienced issues with payments during this time.
Reported Start Time: 11:48 GMT on 04/03/2023.
Next Update: Within 60 minutes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15741422.
Components affected
Cybersource Credit Mutuel-CIC Cybersource Worldpay VAP Cybersource Barclays Merchant Services Cybersource Comercio Latino Cybersource FDC Nashville Global Cybersource Software Express (Getnet) Cybersource FDMS South Cybersource Moneris Cybersource Six Cybersource FDC Compass Cybersource HSBC Cybersource FDMS Nashville Cybersource French Gateways Cybersource Ingenico ePayments Cybersource HDFC Bank on RuPay Cybersource Elavon Americas Cybersource Lynk Cybersource HBoS Cybersource American Express Direct Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource TSYS Acquiring Solutions Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Vero Cybersource China UnionPay Cybersource Cardnet International on OmniPay Direct Cybersource Ahli United Bank in Bahrain Cybersource AIB Merchant Services (AIBMS) Cybersource TeleCheck Cybersource Latin American Processing Cybersource Citibank India Cybersource Chase Paymentech Solutions Cybersource Rede Cybersource Lloyds-OmniPay Cybersource Prosa Cybersource Visa Platform Connect (VPC) Gateways Cybersource FDI Australia Cybersource FDC Germany Cybersource JCN Gateway Cybersource LloydsTSB Cardnet Cybersource Elavon Cybersource Global Payments North America (GPN) Cybersource PayEase China Cybersource Cielo Cybersource Getneton Software Express Cybersource UATP Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource RBS WorldPay Atlanta Cybersource eCheck/ACH Cybersource StreamlineLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 04/03/2023 04:55PM
The issue affecting the payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 11:38 GMT on 04/03/2023
Reported End Time: 11:49 GMT on 04/03/2023
Impact: Customers are now able to use payments as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15741422
MONITORING
about 2 years ago - at 04/03/2023 12:58PM
Cybersource is aware of an issue that affected payments between 11:38 and 11:49 GMT.
We are currently investigating the cause of the issue and have introduced heightened monitoring until fully resolved.
Impact: Users may have experienced issues with payments during this time.
Reported Start Time: 11:48 GMT on 04/03/2023.
Next Update: Within 60 minutes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15741422.
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