Outage in Cybersource

Prosa Service Disruption

Resolved Major

September 17, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting Prosa transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time:13:42 GMT 17 September 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

Components affected

Cybersource Prosa

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/17/2025 07:45PM

The issue affecting Prosa has now been fully resolved.

Reported Start Time:13:42 GMT 17 September 2025
Reported End Time:16:04 GMT 17 September 2025

Impact: Customers are now able to use Prosa services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22011451

INVESTIGATING 7 months ago - at 09/17/2025 06:40PM

Cybersource is aware of an issue that is currently affecting Prosa transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time:13:42 GMT 17 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

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